Customer Service

Free Shipping on All Items! - Most items are ready to ship within 1-5 business days. During peak seasons, as well as, some specialty items may require manufacturing time which can generally run from 1-3 weeks depending on the season. Item(s) that are marked as 'QuickShip' typically leave our warehouse within 24 hours depending on color and/or style. After placing your order it is reviewed by our staff. If unexpected lengths in manufacturing time are required, you will be emailed with a general time frame for shipment of your purchases. Most orders ship UPS Ground shipment. Larger items and orders over a certain quantity will ship by Common Carrier (we use several carriers). Upon shipment you will be emailed with either a Tracking Number or a Pro Number so that you can track your shipment. Please note that we cannot deliver to PO Boxes, so please provide a physical address and a contact number for delivery purposes.

Do You Ship Outside the Contiguous USA? - Free Shipping only applies to items shipped within the Contiguous United States however, shipments to Hawaii, Alaska, Canada, Europe and elsewhere would be handled on a case by case basis with shipping charges to apply based on the carrier serving your particular region.  Please email or call us before placing such orders.  We cannot ship to APO Boxes.

Secure Shopping: - Canarys uses Authorize.Net to secure your credit card gateway and most widely used and trusted on the Internet.  When you place an order with us, the secure server will encrypt all the information you enter using SSL security technology.  In order for the SSL security to work, you must use an SSL enabled browser.  Although we recommend using an SSL browser, it is not required to place an order.  Canarys does not store your credit card number on its servers adding another layer of security to you. If you don’t have an SSL enabled browser, or if you have reservations about placing an order online, we will be glad to take your order toll free at .

Privacy - Our customer’s privacy is a top priority.  You can be confident there will be no exchange or sale of any names, email addresses or any other information about our customers with third parties.  Our servers do not reuse any of the information you enter.  This means that each time you place an order, you must reenter your credit card and shipping information.  
At Canarys, we value your personal privacy.  We hope this privacy policy demonstrates our firm commitment to your privacy online.  We pledge that we will take all reasonable steps necessary to ensure that your personal information will be safeguarded.

Buying items online sight unseen can be a difficult task.  That’s why we offer that any stocked furniture item can be returned for any reason within 30 days for a refund of its cost.  All returns must be in original, re-usable packaging and be received in original, new and re-stockable condition in order to receive a full refund.  Please contact us by telephone or email prior to your return and we will provide you with a Return Authorization Number and a return shipping address (some items may return direct to the manufacturer).  It is always a good idea to insure the return for its full value to protect yourself.  Please note cushions may be subject to a restocking fee. Include your name, address, phone and Return Authorization Number with your return.  Once your return is on its way, please email the Tracking Number to us at: helpdesk@zicominc.com.  This helps us to keep an eye on the product and to properly credit your return. After your return is received and inspected, we inform you and duly credit the card used to make your purchase.  We’re sorry but shipping charges are not refundable. Cancellations Customers may cancel any stock order at any time before it ships.

Placing an Order with us - We request information from the user on our order form. Users must provide contact information (like name, shipping address, email, phone number) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill customer orders. If we have trouble processing an order, this contact information is used to get in touch with the user. Your receipt of an electronic invoice or other order confirmation does not signify our acceptance of your order as a final sale, nor does it constitute confirmation of our company to sell. Canarys reserves the right at any time after receipt of your order to accept or decline your order for any reason. Although we place an authorization on your credit card upon ordering, the funds are not deducted from your processor until 48hours before your item(s) ship or after your item(s) have shipped.

Information Collection and Use - We are the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed during the information collection. We collect information from users at several different points on our website. During registration a user is required to give their contact information (such as name and email address). We use your email address to uniquely identify you. If you sign up for our newsletter, we use customer contact information to send you information about our company and to inform you of sales and special offers. Your contact information is also used to contact you should we have questions regarding your orders or to notify you of the status of your order.

Cookies - A cookie is a small string of text that a web site sends to your browser. Cookies are used to store and save any preferences that you set up while browsing a web site. Cookies basically personalize your visits to websites. A cookie can not retrieve any data from your computer or spread computer viruses. You should refer to your browser instructions or help screen to learn more about erasing cookies from your computer, block all cookies, or receive a warning before a cookie is stored if you wish to. We make use of cookies to give users a better experience on our website. We also use cookies to track how customers navigate our website. This just helps us find places for improvement. No critical information is stored in our cookies. If you prefer to not use cookies, please place your order on the phone with us at .


IP Addresses - We make use of IP addresses which distinctly identifies your computer at the time of your visit. This is a feature to protect our customers' security. An IP address is a numeric identifier about your Internet connection and your computer. An IP address does not disclose any other type of personal information, such as names or email addresses.

Credit Card Payment is preferred method of payment however, if you are a business and require the use of a PO/Invoice with payment in the form of a check you can fax a purchase order to our office at 305-675-3738.  Once it is received we will issue an invoice to your company.  Full payment must be received before items will ship.  Pricing is as listed on our website however, if you are looking to purchase a set or large quantity of items you may call our office for special pricing.  .

You may view your orders by clicking HERE and logging into your account. There you will find a history of your order(s) as well as your reviews, tags, newsletter subscriptions and wishlist. You may also edit or modify any of your current information..

To update any of your account information, please log into your account HERE and modify your preferences by clicking the 'Edit' button on the right hand side of the page. Upon editing your information, press the 'Save' button and your new information will be stored in your account.